$1000 DEPOSIT ON NEW COMMISSIONS
Why a deposit? Think of it as your commitment to your future guitar. In return, I make a commitment to you, reserving time in my building schedule to work on your guitar. Additionally, your deposit allows me to plan for the tonewoods, materials, take the time to correspond with you to hammer out the custom details of your guitar, etc.. This deposit is applied toward the total price of your guitar, and is non-refundable.
Once your deposit is received, I will gather the details of your guitar order, and provide you with an order confirmation and an approximate completion/delivery date.
The balance of your payment is due at completion, before the instrument is shipped (or picked up in person).
You also have the option of paying the entire purchase price upfront, or making installment payments while you are awaiting the completion of your guitar.
SHIPPING, HANDLING AND INSURANCE CHARGES
-Shipping within USA: no charge/included in the price
-International shipping costs, applicable customs duties or importation taxes (if any) are the responsibility of the purchaser. If you are an international buyer, you may not know exact shipping costs at the time of your order. I am not able to provide you with exact shipping quote for the future date. However, I am happy to provide you with a quote of current rates available through FedEx or UPS.
-Pick-up your guitar in person. In addition to meeting your luthier, you can explore my city–Portland. If you are in the mood to venture beyond the city, you can visit the surrounding mountains, forests, Pacific Ocean beaches, and waterfalls along the mighty Columbia river. While at it, why not sip a few local beers, visit nearby wineries and taste some seriously good coffee?!
ESTIMATED COMPLETION/DELIVERY DATE
I make every effort to fulfill my orders on schedule. As I am a one-person shop, unforeseen circumstances may occasionally interrupt the flow of my work. If a delay is anticipated, I will notify you promptly. Otherwise, I look forward to delivering your guitar on time.
10-DAY APPROVAL PERIOD
I am committed to producing the finest instruments I am capable of. I want for you to be completely satisfied with your purchase. For that reason, I offer a ten-day approval period, which begins on the day the shipping carrier delivers the guitar to the destination address. If, within that 10-day period, you determine that the guitar is not for you, please notify me via e-mail or telephone, to arrange for a return. This approval period does not apply to highly customized guitars.
RETURNS AND REFUNDS
Please notify me of your intent to return the guitar within the approval period (see 10-Day Approval Period section above). Return shipping and insurance costs will be paid by you, and will not be refunded. To qualify for a refund, the guitar must be returned in its original condition, without modifications or damage. The refund amount will be calculated as follows:
Original purchase price
– $ deposit
– $ restoration costs (if applicable)
= $ Refund amount
Refunds will be issued upon re-sale of the guitar to another customer or within 90-days, whichever is sooner.
Guitars purchased from ready-to-ship inventory
If you purchased a guitar that was already completed, such purchase qualifies a full purchase price refund Shipping and insurance costs are non-refundable and payable by the buyer. In order to qualify for a full refund, the guitar must be returned in its original condition.
I strive to produce the finest guitars I am capable of making. I select highest quality, well-aged tonewoods, and go to great lengths to ensure that every step of construction is done with precision, proper technique, and with time-tested adhesives and finishes. When you purchase a Tsiorba guitar (new or pre-owned), you can rest assured that I personally guarantee the quality of my work. If your guitar develops cracks, excessive neck deformation, glue seam separations, or loose braces, I will repair your instrument at no charge (shipping and insurance costs are owner’s responsibility). This warranty is in effect for as long as I remain actively engaged in lutherie work.
This warranty does not cover periodic maintenance, French polish touch-up, tuners, worn frets, general wear and tear, damages arising from neglect, abuse, exposure to extremes of temperature or humidity, accidents, destruction, natural disasters, etc.
SERVICE AND REPAIRS
I gladly provide repair and periodic maintenance services to address any common wear and tear not covered under the warranty.