DEPOSIT ON NEW COMMISSIONS
-Why a deposit? Think of it as your commitment to your future guitar. In return, I make a commitment to you, reserving time in my building schedule to work on your guitar. Additionally, your deposit allows me to plan for the tonewoods, tuners, etc.. This deposit is applied toward the total price of your guitar, and is non-refundable.
-When I am ready to begin the work on your guitar, 50% of the total price is due. I will provide you with an approximate building timeline for your guitar at the time of the order.
-Balance due at completion, before the instrument is shipped.
-Another option: if you prefer, the entire price of the guitar can be paid upfront.
SHIPPING, HANDLING AND INSURANCE CHARGES
-Shipping within USA: no charge/included in the price
-International shipping costs, applicable customs duties or importation taxes (if any) are the responsibility of the purchaser. If you are an international buyer, you may not know exact shipping costs at the time of your order. I am not able to provide you with exact shipping quote for the future date. However, I am happy to provide you with a quote of current rates available through FedEx or UPS.
-Pick-up your guitar in person. In addition to meeting your luthier, you can explore my city–Portland. If you are in the mood to venture beyond the city, you can visit the surrounding mountains, forests, Pacific Ocean beaches, and waterfalls along the mighty Columbia river. While at it, why not sip a few local beers, visit nearby wineries and taste some seriously good coffee?!
ESTIMATED COMPLETION/DELIVERY DATE
I make every effort to fulfill my orders on schedule. As I am a one-person shop, unforeseen circumstances may occasionally interrupt the flow of my work. If a delay is anticipated, I will notify you promptly. Otherwise, I look forward to delivering your guitar on time.
5-DAY APPROVAL PERIOD
I am committed to producing the finest instruments I am capable of. I want for you to be completely satisfied with your purchase. For that reason, I offer a five-day approval period, which begins on the day the shipping carrier delivers the guitar to the destination address. If, within that 5-day period, you determine that the guitar is not for you, you may notify me via e-mail or telephone, to arrange for a return. This approval period does not apply to highly customized guitars.
RETURNS AND REFUNDS
Please notify me of your intent to return the guitar within the approval period (see 5-Day Approval Period section above). Return shipping and insurance costs will be paid by you, and will not be refunded. To qualify for a refund, the guitar must be returned in its original condition, without modifications or damage. The refund amount will be calculated as follows:
Original purchase price
-restoration cost (if applicable)
= Refund amount
Refunds will be issued upon re-sale of the guitar to another customer or within 60-days, whichever is sooner.
Guitars purchased from inventory
Qualify for a full refund. Return shipping and insurance costs to be paid by the buyer. The guitar must be returned in its original condition.
This warranty applies to the original purchaser and is nontransferable. In summary, if there is a problem, I’ll take care of it. If your guitar develops cracks, excessive neck deformation, glue seam separations, or loose braces, I will repair your instrument at no charge (shipping not included). This warranty is in effect for as long as I remain actively engaged in lutherie work.
This warranty does not cover periodic maintenance, French polish touch-up, tuners, worn frets, general wear and tear, damages arising from neglect, abuse, exposure to extremes of temperature or humidity, accidents, destruction, natural disasters, etc.
SERVICE AND REPAIRS
I will gladly provide repair and maintenance services to address common wear and tear or any other repair issues not covered under the warranty.